Battery Operated Blinds Frequently Asked Questions

Q: The screen on my remote is no longer working.

A: The battery in your remote is either running low or has run flat. Please remove the back panel of your remote and take out the battery. Take the battery to your local supermarket/hardware store and purchase a replacement. If the screen still does not work after changing the battery, please contact your retailer to arrange a replacement remote. The replacement remote will now need to be paired to your blinds. Please refer to the blind’s instruction sheet supplied or check https://www.windoware.co.nz/motorised-blinds-set-up-instructions/

Q: My blind is no longer responding.

A: Check the screen on your remote. If you are unable to see anything or it has become faint, please replace the remote battery. If you are unsure when the blinds were last charged, attach the charger cable and leave the blinds to charge for 4-6 hours. Once the LED is showing solid green, the blind is fully charged. The blind should now be operational.

Q: My blind is charged, the remote screen is working, but my blind is not responding.

A: Your blind may require a reset. Please refer to the supplied instruction sheet. If you are not comfortable doing this, please contact your retailer.

Q: There is an LED light on my roller blind, what does this indicate?

A: Battery operated roller blinds have LED indicators to show the status of the battery. When the charger is attached the LED will flash green to show the blind is charging. When the light turns solid green, the blind is fully charged. If the charger is removed and the LED is flashing red, the blind needs charging. Please attach your charging cord as soon as you see a flashing red LED and leave to charge until the LED is solid green.

Q: Are all blinds fully charged when they are installed?

A: Blinds leave the manufacturer with a residual charge. This residual charge allows your installer enough battery to install the blind and set the upper and lower limit. You will then need to charge your blinds with the supplied charger until the LED indicator is solid green. If you have multiple blinds you may wish to purchase an extra power cable to enable you to charge multiple blinds at once.

Q: What chargers should I use for charging my blinds?

A: The motorised blinds are specifically designed for 5V charging. Many fast chargers for mobile devices operate at higher voltages (up to 12V), which are unsuitable for lithium-ion motors and can significantly reduce battery life. For this reason, we strongly recommend avoiding fast chargers.

For charging cables shorter than 2 meters, a 5V/1A charger is recommended. For cables longer than 2 meters, either a 5V/1A or 5V/2A charger can be used.

Q: How often should I be charging my blinds?

A: All battery-operated blinds require charging every 6 months, regardless of use. There is no harm in charging more often than this. Please leave your charger cable connected until the LED indicator is solid green.